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RUReturns
Peacock Systems RETURN GUIDELINES
All returns require an RMA Download the RMA Form number, which can be obtained after you fill the RMA form (Download the RMA Form) and send to Peacock Systems.
Please save all packaging and accessories for any item that is returned to Peacock Systems. All original equipment, components, manuals, cables, documents and packaging must be returned with your item in order for Peacock Systems to process your RMA. An item returned for a replacement may be repaired or replaced at Peacock Systems discretion, unless otherwise required by law. Physically damaged items cannot be returned. Shipping and Handling Fees are not refundable, with the exception of orders incorrectly shipped by Peacock Systems.
Return Policy
- We follow our return policy strictly and do not make any exceptions. Peacock Systems does not offer a money-back guarantee on any product. Shipping is non-refundable under all circumstances; an exception may be made if Peacock Systems made an error in the entering the address or shipping method, but only for an adjustment.
- We cannot return any non-defective open-boxed products under any circumstances.
- All returns will be tested. Return for replacement or refund found to be non-defective will result in 20% handling fee based on the invoice price.
- Customers agree to report lost or damaged shipping claims to Peacock Systems within 48 hours of receiving the shipment. Failure to do so results in the forfeiture of any possible remedy from Peacock Systems.
- There are NO RETURNS for retail boxed processors, printers, CRTs and LCDs for repair or refund. Customers agree that these items can only be returned to manufacturers for replacement/repair except in cases of shipping wrong item or clear shipping damage. NO EXCEPTIONS.
- In general, the period for credit and replacement of allowable items is 30 days except as noted.
- After the 30 days, contact the manufacturer for warranty replacement/repair.
- Peacock Systems does not offer advanced replacement
- Customers must pay for return shipping on all returns, including DOA product. An exception may be made if Peacock Systems made an error in entering the address or shipping method, but only for an adjustment.
Return Procedures
No returns will be accepted without a return authorization number (RMA number). To request one, download the RMA Form and send to RMA@peacockusa.com. No RMA number will be given over the phone. All returns must be received within the 5-10 days of RMA approval date. Make sure the RMA number appears clearly on the shipping label of the return shipment, and include a copy of your original invoice as well as a brief statement of the problem or instructions as to whether it is a credit, return, or exchange.
Out-of-Stock (Back-Order)
Sometimes items are returned to Peacock Systems after the product has been discontinued. If Peacock Systems no longer carries an item that is sent in for replacement, or if that item is simply out of stock, the item will be sent to our Back-Order RMA Department. You will be notified via email with two options: either Peacock Systems can send you a comparable replacement item, or a refund of the current market value of the product will be issued. A current-market-value refund may not exceed the original invoice price. If the item is returned within 30 days of the original invoice date, a full refund will be issued not including Shipping and Handling Fees.
Manufacturer's Warranties
Peacock Systems does not offer any express warranties. However, many of the products available through Peacock Systems are covered by Manufacturers' Warranties. If a product is covered by a manufacturer's warranty, it will be stated on that product's web page. Manufacturers' warranty details are typically available at the manufacturer's website. Manufacturers' warranties can also be obtained for free by contacting our Customer Service department. Please note that products in this category are non-refundable unless otherwise indicated.
